This privacy policy applies to personal data as defined below, which is collected on the website www.japocat.fr (hereinafter the Website), in stores, at trade shows and fairs, and, if applicable, over the phone.
It governs the terms and conditions under which personal data is collected, used, stored, and disclosed, with respect for the rights of the individuals concerned.
Each person concerned must therefore read it carefully whenever they visit or use the services offered on the Website or when they provide personal data by any means and on any medium whatsoever, whether to make a purchase or for any other purpose indicated in this privacy policy.
If you do not agree with the terms and conditions of this privacy policy, please do not use the Website and refrain from providing your personal data in general.
In this privacy policy, the expressions ‘laws in force’ or ‘regulations in force’ refer to the General Data Protection Regulation of April 27, 2016 (GDPR), the French Data Protection Act of June 20, 2018, and the French Decree of August 1, 2018, implementing the Law of January 6, 1978, on Data Processing, Data Files and Individual Liberties.
Data controller
The data controller for your personal data is:
JAPOCAT, a French limited-liability company (SARL) with a capital of €500,000, listed in the Trade and Company Register in Toulouse, France, under number: 407724541.
Headquarters:
30 rue Paule Raymondis
31200 Toulouse
France
Tel: +33 534256868
Email: japocat@japocat.fr
Personal data collected
The personal data collected varies depending on whether you visit the Website; complete forms in stores, at fairs or trade shows; or provide data when ordering by telephone—as well as on the features or services you use.
It comprises:
- The personal data requested on the Website when creating your account or providing contact details: your first and last names, mailing and email addresses, telephone number.
Once collected, this data is kept for a period of three years for prospects and 10 years for customers.
- Browsing data (cookies) according to your choices during your first visit via the proposed cookie banner.
The length of time cookies are stored is indicated in the details of the cookie banner when you first visit the site and validate your acceptance of cookies.
- Personal data required for payment: your bank card number, the card’s expiration date, and the visual cryptogram.
Once collected, this encrypted data is retained for the duration of the payment transaction.
- Data relating to after-sales service and commercial relations: your delivery address, billing address, telephone number, purchase history, product returns, previous contacts with after-sales service, etc.
After the last transaction, this data is kept for 10 years.
- Data required for commercial prospecting, product promotion, information on events in which JAPOCAT is a partner, products purchased, frequency, etc.
This data is kept for three years, starting from the date of collection for prospects or from the end of the commercial relationship for customers.
- Personal data collected when you make an in-store purchase: your first and last names, mailing and email addresses, your telephone number.
This data is kept for 10 years from when it was collected.
- Data collected during telephone conversations, during orders, requests for information, after-sales service, etc.
Once collected, this data is kept for a period of three years for prospects and 10 years for customers.
- Data collected during browsing on the Website: your device's IP address, your internet service provider, the pages visited on our Website, purchases made, the product categories on the pages you visit, and the time spent reviewing them.
This data is kept for 1 year from when it was collected.
Purposes for which personal data is collected
The collection of your personal data ensures:
- Access to and use of the Website and its services and to purchase products.
- The smooth running of the purchasing process—including product selection, ordering, payment and invoicing, delivery, returns processing, exercising the right of withdrawal, complaints, and after-sales services.
- The combat against fraud by verifying the accuracy of addresses and bank details provided; compliance with legal obligations, such as the age of persons whose consent is required; or access to personal areas using your login details.
- The carrying out of marketing and advertising operations to inform you of promotional offers, games, competitions, and events likely to interest you—either in relation to products you have already purchased or with your prior consent.
- Improvement of the use of the Website, services, and products by collecting your feedback directly on the Website or via the Trusted Shops system, as described below.
Legal grounds for the processing of personal data
In accordance with current legislation, we process personal data on the following legal grounds:
- Consent given by the person concerned, particularly in the context of commercial prospecting
- Fulfillment of the sales contract, which enables us to meet our contractual obligations relating to correct delivery of the product to the shipping address, order tracking, payment, and managing returns.
- Compliance with legal obligations, which requires the processing of your personal data in order to activate legal warranties, the right of withdrawal, the exercise of claims, etc.
- Lastly, a legitimate interest in fighting fraud to ensure the security of remote payments, pursuing the collection of receivables, and managing customer reviews.
Recipients of personal data
Where required by applicable law, your prior consent is required for the transfer, and, more generally, any disclosure of your personal data.
With the exception of JAPOCAT staff and affiliates who are required to process your personal data in accordance with the terms and conditions in this privacy policy, your personal data will not be shared with or transferred to any third parties whatsoever, except for our service providers (subcontractors) who assist in providing our services for the purposes outlined above—for example, the management, execution, processing, and payment of your orders, as well as marketing operations. In particular:
- The bank in order to process a bank card payment
- Organizations responsible for bank card fraud prevention
- The carriers responsible for the delivery of the products you purchase
- The service provider hosting the data used for commercial prospecting and customer information purposes
- The Website host
Lastly, in the event of a change in the data controller company, such as a transfer of business, a change in shareholding, a merger, etc., you consent to the transfer of your personal data collected on the Website to ensure its continued use in accordance with the provisions set out in this privacy policy.
Rights of the persons concerned
First and foremost, each individual should check the accuracy of the personal data they provide and ensure it is updated when necessary.
Where you have given your consent to a specific processing operation, you may withdraw it at any time, without affecting the lawfulness of the processing carried out prior to the withdrawal.
In accordance with current regulations, you have the right of access to your personal data, the right to rectify and object to the processing of your personal data, the right to erasure, and the right to restriction of processing.
You also have the right to data portability, which allows you to request that your personal data be provided to you in a structured, commonly used, and machine-readable format, and to transmit it to another data controller of your choice.
In the event of any difficulty relating to the protection of your personal data, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (www.cnil.fr).
If you have any questions or complaints, please contact our Data Protection Officer by email at japocat@japocat.fr or by sending a letter to JAPOCAT 30 Rue Paule Raymondis, 31200 TOULOUSE, FRANCE